Frequently Asked Questions
Everything you need to know about your Estella Bartlett order and our collections.
How should I care for my Estella Bartlett jewelry?
To keep your jewelry looking its best, we recommend avoiding contact with perfumes, lotions, and water. Store your pieces in their original packaging or a soft pouch to prevent tarnishing and scratches.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international delivery can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
Do you offer a warranty on your products?
Yes, all Estella Bartlett products come with a one-year warranty from the date of purchase covering manufacturing defects. This does not cover accidental damage or general wear and tear.
Are your products gift-wrapped?
Most of our jewelry arrives on a beautiful presentation card or in a signature Estella Bartlett pouch. You can also select premium gift packaging options at checkout for a special touch.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.